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FAQ

Why buy from us?

ZOTO is a curated shopping experience. We deliver the best selection of deals on innovative, branded, and quality products at the lowest possible price while providing a helpful, efficient, and personal approach to our customer experience.

Customer satisfaction is a priority for us.

When will you ship my items?

All order are subject to handling prior to shipment, usually 1-2 days. Most orders leave our warehouse within 1 business day after receipt of payment.

After your package shipped, we will send a confirmation email with a tracking number. We ship from our warehouse in Johannesburg or Port Elizabeth.


Please make sure to provide the correct shipping address. ZOTO cannot be held responsible for items shipped to incorrect addresses provided by the buyer, the buyer will be responsible to any additional fees incurred to ship the package to the right address.

We offer Fast Shipping on all orders with Fastway.

How much does shipping cost?

We offer free express shipping on all orders over R400. For orders under R400 shipping is charged at R60

What if I want to make a return?

We offer easy returns with a 90-day money back guarantee.

How to request a return or exchange?

Send us an email to walt@zoto.co.za. You must contact us prior to sending your return. Requests for refunds on merchandise returned without contacting us will not be honoured.

Contact us by e-mail at walt@zoto.co.za

Phone | WhatsApp: 0844507429

Our Customer Care team operates from 9am to 5pm Monday through Friday. We always do our best to provide a response within 24 hours and will be happy to help you.

How do I make a payment?

We accept Bank Transfers. We will email payment info after your purchase.

Can I get a discount if I order in bulk?

Absolutely, please contact us for bulk orders.

Our privacy policy

We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law.

https://zoto.co.za/pages/privacy-policy

We do not have access to your payment details.

Parallel Imports

 https://zoto.co.za/pages/parrallel-import

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